What our customers are saying
Imelda, Prada, Darhma & Konner – Melbourne to Los Angeles: Just wanted to drop you a quick note to let you know that our kids have arrived in perfect condition.Cheri & I would like to say THANK YOU for taking care of it all for us.
Daisy – Newcastle to Melbourne: I just wanted to pass on my huge thank you for all the effort that you and your team did for Daisy the Kerry Blue Terrier recently. It is service that we do not get any more…. but you over delivered as you always do and for that l am most grateful and this is why l always recommend you to people and that l choose to use PETS for all of my shipping . Please pass on a huge thanks to all your team and look forward to using you again. Kerry.
Lenny – Melbourne to Guangzhou: Thank you Tim – Lenny arrived safely today! Many grateful thanks! Tanya.
Wesley- Melbourne to Manchester: I just wanted to drop you a line to say that Wesley arrived back in the UK safe and sound last Thursday. I think he was extremely tired for a good few days but appears to be back to his normal self now.I also wanted to thank you for all of the time and the trouble that you went to in order to eventually get him back. There was a lot of going backwards and forwards and I was fully expecting to have to get him vaccinated again but thankfully it all worked out in the end.You help was very much appreciated so thank you once again. Paul.
Millie – Melbourne to Doha: Just wanted to let you know that Millie has arrived and is fine. Many thanks for all your help and assistance – it’s greatly appreciated. Peter.
Basil – Melbourne to Auckland: Basil arrived safe and sound in New Zealand and what initially could have been a problem was resolved.We received a video of Basil looking very happy and sound.
Thank you very much for your lovely service you will be highly recommended to my friends.
Once again thank you for the great service. Trish & Mike.
Tingu – Melbourne to Amsterdam: Tingu was delivered today afternoon. The VCK people were really helpful and I’m very happy with them. Thank you for your help through this whole process and for handling everything to ensure it goes seamlessly. I’ll definitely recommend you guys to all our friends! Tanaya.
Rose – Melbourne to New Zealand:I’ve just been on the phone to my brother in NZ, he picked Rose up from the airport earlier and says that she’s very happy and looks like she’s been very well looked after.Thank you for making this trip as pleasant as possible for Rose, it will be nice to have her there for Christmas with us! Once we’re settled, we’re also going to transport our Cat, who is being looked after by our neighbor until then, so I’ll be in touch with his details early next year. Thank you again, have a great Christmas and a peaceful new year. Sam.
Fetch – Melbourne to Manchester UK:We collected Fetch today. He was extremely excited to see us and we were relieved to finally see him. Thank you to the team for taking good care of him throughout the long and arduous journey and for the service you provided. We can finally have a restful night knowing he is safe and sound!All the best for Christmas and the New Year. Susan.
Schatz & Spatz – Melbourne to Frankfurt: I do strongly recommend PETS Service as I was absolutely satisfied with the Organization, Service and delivery of my two cats. Although there were some difficulties with the Airline just before the departure PETS Service was outstanding and everything went very smoothly. I experienced a perfect Service combined with a fair Price! Rasa, Schatz & Spatz.
Ike – Melbourne to Christchurch: Just wanted to send you a quick email to say that we all arrived safely in Christchurch. Thanks so much for getting him across and making everything so easy and straightforward. Donna.
Murphy – Melbourne to Dublin: Apologies for the delay in sending this. Murphy the Boxer arrived in Dublin well and very happy. The crate he travelled in was brilliant. He had plenty of room to move and was obviously well fed and well hydrated during his travels. He was in fantastic condition when he arrived, and the clearance after landing was very quick and easy. Thank you for the great service you have provided. We would not hesitate to recommend your company for anyone looking to transport their pet long distance as we have. Alison and Kevin.
Hoover – Melbourne to Helsinki: Hoover arrived today; he was in good shape, happy boy with a wagging tail! Here is first picture from us two together attached. We are so glad and happy to have him to here! It wouldn’t be possible without you, for no questions the best cargo company I have ever used.Thank you so so much once again – just keep on going that way and you will hear from me in autumn… Have a nice summer, warm greetings with lots of good things from Finland,Jenna, Timonen & Hoover.
Thumpa – Melbourne to Washington DC: I have just got home after picking Thumpa, our 2-year old cat, from Washington DC airport. He is in good shape albeit tired from a long travel all the way from Melbourne. We all really appreciate your help in organizing everything so quickly in a matter of a day or two, and keeping us informed including emails on a late Friday evening. I will definitely recommend you to anyone for a great price AND great service. Many thanks Deb.
Bubu – Melbourne to Guangzhou: Bubu has arrived in China and everything is good. We appreciate your service and help and will recommend you to other friends if needed. Thanks. Best regards, Rax.
Rocco & Shoshana – Melbourne to Nice: Hi Tim,We have all arrived safely, and the cats are all in good shape. A bit bewildered by the new smells and people, they spent the first couple of days under furniture and the nights very close to me, but all in all they are getting used to their new circumstances. They would have to be very picky to not like spending their days on the French riviera! I attach a couple of photos, one is of the crates being loaded up on the plane in Dubai – I saw that through the window!The other 2 are of the new masters of the universe in their new house, as you can see, no problems. Thanks again for all your help and patience. Cheers, Christine.
Lilly – Melbourne to Auckland: Thanks soooooo much Tim for organizing Lilly’s trip to Auckland !!! You were so great and helpful to deal with! She arrived safe and well…But had to pull the cage apart to fit it in my car hahaha !!! Many many many thanks. Kind regards, Max and Lilly.
Boneca – Melbourne to Rio de Janeiro: I’m sorry it took a week to write a feedback. Been jetlagged and had some internet issues. Boneca is doing very well. But it took 3 hours to get her released from the cargo terminal. Brazilian procedure is very slow. It was exhausting after a 30 hour long journey. But when I finally saw her, it was all good again. She’s settled in very well, and she’s become the leader of the pack. My mom’s dogs are scared of her!! Thank you so much for your professionalism, communication, and patience with all my queries. I’m very happy with your service overall. Adilene.
Maxy – Melbourne to Jakarta: Thank you Petex Melbourne esp Tim for the wonderful service! Maxy have reached home in Indonesia safe and sound. After his long journey flight, Maxy is now able to live freely and happily. Definitely recommend the service to others